Team Profile

Meet our Management Team

Jeff Richards - Chief Appraiser/Vice President

Oregon Certified Appraiser, CR00164 / Washington Certified Appraiser, 1702498 Oregon Licensed Real Estate Broker, 891200160

Jeff has an extensive background in business and real estate. This includes Residential and Business/Commercial sales, custom home framing, building & remodeling, business start-up and a business/economics degree.

Jeff started appraising real estate in the early 90s. Highly esteemed both personally and professionally, Jeff has excelled as an appraiser. His former employer entrusted him to training new appraiser assistants, starting a branch office and managing the company in his absence. From years of working with Jeff, his clients know that they get a reliable and honest appraisal. His areas of expertise include: FHA/Hud approved appraiser, million+ value homes, relocation appraisals and multi-family.

With the May 1, 2009 implementation of the Home Valuation Code of Conduct (HVCC) looming, in early 2009 Jeff was encouraged to start an Appraisal Management Company for the Oregon/Washington area.

Disheartened by the apparent cannibalism of the appraisal industry by large national bank-owned AMCs, he strives to prove that a company that values the appraiser professional can make a difference. He is fully dedicated to preserving the appraisal industry and encouraging appraisers to reach for a higher level of service, dedication and expertise. Jeff handles the management of the appraisal panel, client relationships and regulatory compliancy.

Taunya Richards - President

Taunya has been involved with the appraisal industry since 1993 when she married Jeff Richards. She is fully dedicated to preserving the appraisal industry and cares about making a genuine difference in the lives of those she meets. It is her belief that people will choose quality over low-cost that shaped the policies of FCAM today.

Trina Harings – Operations Manager

Trina handles the day-to-day operation and management of our company. Trina has been working in the appraisal industry since 2004 and has extensive experience with accounting and client relations. As the third member of our executive management team, Trina keeps our company focused on the positive and bright side of our industry.

Shannon Roche – Order Coordinator

Shannon has brought dynamic energy and friendly customer service to our team! She facilitates the appraisal ordering process from fee quote to assignment to final submission of the files. Her upbeat and positive attitude is contagious and makes those “hard days” fly by!

Lori Ann Chun – Conditions Coordinator

Lori Ann handles all the conditions requests from underwriting. With an extensive background in mortgage lending and processing she has been a fantastic addition to our team here at FCAM. Her sense of humor keeps us laughing and she is able to make a tough situation seem a little less heavy.

Stefanie Paulson – Accounting/Quality Control Assistant

Stefanie helps Trina with the management of accounts payable as well as an initial quality control review of basic facts within an appraisal report. She has experience within the mortgage industry as a processor as well as mortgage broker. Stefanie is a dedicated, highly organized individual. Her drive and energy keep us going and make us feel like we can “Take on the world!”

Joelle Yarberry – Office Manager/Appraisal Panel Management

Joelle is the first helpful voice you’ll hear at FCAM. She handles the daily phone inquiries, customer client emails and processing of the appraisal applications. She has an innate ability to diffuse difficult situations by making people feel comfortable in a short period of time. When you hang up the phone, you know Joelle is working on solving the problem!

Kristen Richards – Quality Control Manager

Kristen brings over 12 years of appraisal industry experience to our team at First Choice. As head of Quality Control, she oversees the review of appraisal reports prior to submission to our lender clients. She is here to assist our panel appraisers with technical appraisal questions and offer support and advice at anytime.

Sara-Ellen Owsley - Quality Control Reviewer

Please join us in welcoming Sara-Ellen to our office! As a licensed appraiser her goal is to increase the overall quality of appraisals and to decrease future condition requests. She has been an integral part of expanding our quality control department to better serve the needs of our clients and panel appraisers.